SAP application managed support for Australian organisations
Ongoing support that keeps your SAP environment healthy and captures the value of every new release. Incidents, enhancements, release management and continuous improvement.
What is Application Management Support?
Application Management Support (AMS) is ongoing support for your SAP environment after go-live. It covers incidents, user support, enhancements, release management and continuous improvement.
For organisations running SAP, AMS is how you keep systems healthy, users productive and value flowing.
Your systems. Our support.
Why it matters
Go-live is not the finish line. SAP cloud subscriptions include continuous new functionality: features, tools and improvements released every quarter as part of what you’re already paying for.
Without an AMS team with the expertise to evaluate, configure and adopt these releases, that value sits unused. Your subscription fee buys capabilities nobody ever switches on. Meanwhile, users have questions, processes need adjustment and business requirements change.
Without proper support, systems drift. Workarounds accumulate. The investment you made in implementation erodes..
Why it’s hard
Generic SAP support doesn’t understand your configuration. Offshore teams don’t understand your context. Internal teams get pulled into projects and can’t maintain focus on operations.
Good AMS requires people who know your system, understand your business, and can respond when things go wrong.
What we do in SAP AMS
From incidents to continuous improvement, we cover the complete support lifecycle.
Incident Management
Respond to issues when they arise. Diagnosis, resolution and root cause analysis. Clear SLAs and escalation paths.
User Support
Help users do their jobs. Questions, guidance, how-to support. First-line response that reduces noise for your internal teams.
Enhancements
Small changes and improvements. New reports, workflow adjustments, configuration updates. Managed with proper testing and change control.
Release Management
Keep your SAP systems current. Apply updates, test impacts, manage quarterly and annual releases without surprises.
Continuous Improvement
Proactive recommendations to improve how you use SAP. Unlock features you’re not using, fix recurring issues, optimise performance.
Transition Support
Take over from implementation partners or internal teams. Knowledge transfer, documentation and stabilisation.
Products we support
We provide AMS across the SAP ecosystem.
SAP SuccessFactors
Employee Central, Payroll, Recruiting, Learning, Performance, Compensation
SAP S/4HANA
Finance, procurement, supply chain, manufacturing modules
SAP BTP Applications
Custom extensions, integration, Fiori apps
SAP Analytics Cloud
Dashboards, planning models, data connections
WalkMe
Content updates, analytics review, platform maintenance
What you get from working with us
Issues resolved fast: Clear SLAs with people who understand your configuration
Users supported: Help when they need it, reducing internal burden
Subscription value realised: New SAP features evaluated and adopted, not ignored
Releases without surprises: Updates tested and applied with proper governance
Knowledge retained: Documentation and continuity, even when people change
Why Discovery for AMS
We know your system because we built it
Many of our AMS customers are organisations we implemented. We understand the configuration, the decisions, the workarounds. Support from the team that built it.
Flexible Engagement
Fixed monthly retainers, time and materials, or hybrid models. Scaled to your needs.
Australian-Based Support
Melbourne HQ, teams in Sydney and Brisbane. Support in your timezone, from people who understand your context.
Access to Specialists
When incidents require deep expertise, you get access to the same consultants who deliver our implementations.
Proactive, Not Reactive
We don’t just wait for tickets. We monitor, recommend and improve. AMS that adds value.
SAP Gold Partner
Certified across SuccessFactors, S/4HANA, BTP and integration technologies.
How we work
1
Transition
Knowledge transfer from implementation team or incumbent provider
2
Stabilise
Establish processes, clear backlog, document environment
3
Operate
Ongoing incident, enhancement and release management
4
Improve
Continuous improvement recommendations and delivery
5
Review
Regular service reviews to ensure AMS meets your needs
Ready for SAP support that understands your system?
Whether you’re transitioning from another provider, bringing support in-house, or looking for better service, we can help.