Business Process Design
Design processes that work before you configure systems. We help organisations define, document and improve how work gets done.
What is business process design?
Business process design is the work of defining how your organisation operates.
It covers mapping current processes, designing future states, and ensuring SAP configuration reflects how work actually needs to happen. For SAP projects, process design is the bridge between business requirements and system configuration.
Clear processes. Better outcomes.
Why process design matters
SAP implementations often fail because they configure systems before understanding processes.
The problem
Technology that doesn’t match how people work. Workarounds that undermine the investment. Users who resist adoption.
The challenge
Process design requires people who understand both business operations and SAP capabilities. Most organisations have one or the other.
The solution
Good process design ensures SAP reflects your business. Processes defined before configuration decisions lock in.
What we do in business process design
From discovery to documentation, we cover the complete process design lifecycle.
Current-State Mapping
Document how your processes actually work today. Interviews, workshops and observation. Reality, not assumptions.
Future-State Design
Design target processes that leverage SAP capabilities while meeting business requirements. Clear, documented, ready for configuration.
Gap Analysis
Identify differences between current and future states. Understand what changes for people, systems and data.
Process Mining
Use SAP Signavio to discover how processes actually execute from system logs. Data-driven understanding, not workshop assumptions.
Process Documentation
Create and maintain process documentation your organisation can use. Standard notation, version control, clear ownership.
Change Impact Assessment
Understand how process changes affect roles, training needs, and organisational readiness.
Process design in SAP projects
We support process design across all types of SAP initiatives.
New Implementation
Define target processes before configuration begins
Migration
Document current state to inform design decisions
Optimisation
Identify where existing processes create friction
Integration
Map cross-system processes to design proper connections
Transformation
Design end-to-end processes across multiple SAP products
What you get from working with us
Clarity before configuration: Processes defined before SAP decisions lock in
Business-led design: Processes that reflect how work needs to happen
Reduced rework: Fewer configuration changes when requirements are clear upfront
Change readiness: Understanding of what changes for people, not just systems
Documentation that lasts: Process assets your organisation can maintain
Why Discovery for process design
SAP Context Built In
We understand SAP capabilities and constraints. Process designs that are achievable, not theoretical.
Business Engagement
We work with business stakeholders, not just IT. Processes designed by the people who do the work.
Signavio Expertise
We use SAP Signavio for process mining and documentation. Data-driven insights, industry-standard modelling.
Implementation Experience
We’ve delivered SAP projects across Australian industries. We know what works and what causes problems.
End-to-End Capability
Process design that connects to implementation. One partner from design through delivery.
Australian-Based
Melbourne HQ, teams in Sydney and Brisbane. Workshops and engagement in your timezone.
How we work
1
Scope and Plan
Define which processes, what depth, and who needs to be involved
2
Discover
Interviews, workshops, observation and mining to understand current state
3
Design
Develop future-state processes with business stakeholders
4
Validate
Review and refine designs with process owners and SAP team
5
Handover
Deliver documentation ready for implementation or ongoing governance
Ready to design processes that work?
Whether you’re preparing for an SAP project, improving existing operations, or building a process management capability, we can help.