Digital adoption for SAP enterprise systems
Get people using technology properly. We help organisations drive adoption through in-app guidance, targeted training and change management that sticks.
Why digital adoption matters
Enterprise systems often succeed technically but fail with users. The system works, but people don’t use it properly. They find workarounds, make errors, or avoid the system entirely.
The result is lower ROI on your technology investment, ongoing support costs, and data quality issues that compound over time.
Adoption that sticks.
Why digital adoption matters
Enterprise systems often succeed technically but fail with users. The system works, but people don’t use it properly. They find workarounds, make errors, or avoid the system entirely.
The result is lower ROI on your technology investment, ongoing support costs, and data quality issues that compound over time.
Why adoption is hard
Traditional training doesn’t work for complex systems:
- Classroom sessions happen once but users forget
- Documentation gets outdated and ignored
- New starters miss the original rollout
- People learn just enough to get by, not to use the system well
Adoption requires continuous reinforcement, not one-time events.
Digital adoption consulting and implementation
We help organisations drive adoption through strategy, tools, training and measurement.
Adoption Strategy
Define how you’ll drive adoption for system rollouts and ongoing usage. Channels, timing, measurement and governance.
Digital Adoption Platforms
Deploy WalkMe or SAP Enable Now to provide contextual help inside your applications. Walkthroughs, tips and task automation.
In-App Guidance
Step-by-step walkthroughs, tooltips and contextual help. Users learn by doing, in context, when they need it.
Training Design
Role-based training that teaches people what they need to know. Classroom, virtual and self-paced options.
Adoption Measurement
Track how people use your systems. Identify where they struggle, where they abandon processes, where additional support would help.
Continuous Improvement
Update guidance and training based on usage data. Adoption that improves over time.
Digital adoption platforms
Tools and platforms for in-app guidance and user support.
WalkMe
Overlays on-screen guidance onto enterprise applications. Walkthroughs, tips, automation and analytics.
SAP Enable Now
SAP’s native adoption platform. Documentation, simulation and in-app help.
Custom Content
Role-based materials designed for your specific configuration.
We’re certified on WalkMe and experienced with SAP Enable Now.
Benefits of adoption done right
Faster user proficiency – People productive sooner with less formal training
Reduced support costs – Fewer helpdesk tickets for routine questions
Better data quality – Guided input reduces errors and incomplete records
Sustained adoption – Ongoing reinforcement, not just launch support
Measurable improvement – Data on how adoption is progressing
Why Discovery
We understand enterprise applications. Adoption content that reflects how systems actually work, not generic guidance.
End-to-end approach
Strategy, tools, training and measurement. Complete adoption support, not just technology deployment.
WalkMe certified
Trained and certified on the WalkMe platform. We know the product and its capabilities.
Implementation experience
We’ve rolled out enterprise systems across Australian organisations. We know where users struggle and where adoption support adds most value.
Change management expertise
Adoption is behaviour change. We bring change management discipline. SAP Gold Partner, Australian-based.
How we work
A structured approach for digital adoption.
1
Assess
Understand your systems, user groups and adoption challenges
2
Plan
Define adoption strategy, tools and success measures
3
Build
Develop in-app guidance, training materials and communications
4
Launch
Deploy adoption support aligned to rollout
5
Measure
Track adoption, identify gaps, update content
Industries we support
Education
Government
Construction
Mining
Manufacturing
Utilities
Companies we work with
Ready to drive technology adoption?
Whether you’re preparing for a system rollout, trying to improve usage, or looking to reduce support costs, we can help.